ISO/IEC 20000-1:2018 Certification – IT Service Management System (ITSM)

Why ISO/IEC 20000-1:2018 Certification Matters

• Ensure consistent, high-quality IT service delivery
• Improve customer satisfaction and trust
• Align IT services with evolving business goals
• Implement effective incident, problem, and change management
• Reduce risks from IT service downtime or failures
• Certification issued by PSA Quality Certification Limited and associated agencies

Who Can Be Certified?

ISO/IEC 20000-1:2018 applies to organizations of all sizes managing IT services, including:

• IT service providers and software development companies
• Managed Service Providers (MSPs) and cloud service companies
• Financial institutions and banking IT departments
• Healthcare IT providers and hospital IT departments
• Government IT agencies and public sector organizations
• Large enterprises managing internal IT operations

Key Requirements of ISO/IEC 20000-1:2018

• ITSM planning, scope definition, and governance
• Service delivery processes: Service Level, Capacity, Continuity, and Availability Management
• Stakeholder and supplier relationship management
• Incident, Problem, Change, and Configuration Management
• Monitoring, measurement, and continual service improvement
• Management responsibility, resource allocation, and personnel competence
• Internal audits, corrective actions, and continual improvement aligned with modern IT practices

Benefits of ISO/IEC 20000-1:2018 Certification

• Globally recognized IT Service Management System certification
• Improved service quality, reliability, and operational efficiency
• Enhanced regulatory compliance and IT governance
• Boosted customer confidence and organizational credibility
• Streamlined IT processes and reduced downtime
• Competitive advantage in domestic and international IT markets

Certification Process

1. Submit application and define ITSM scope
2. Optional gap analysis and implementation support
3. Stage 1 audit – documentation and readiness assessment
4. Stage 2 audit – certification assessment of ITSM processes
5. Certificate issuance by PSA Quality Certification Limited or authorized agencies
6. Periodic surveillance audits to ensure continual compliance

Why Choose PSA Quality Certification Limited?

• Experienced ISO/IEC 20000 auditors with international expertise
• Certificates issued by PSA and associated authorized agencies
• Transparent, impartial, and globally aligned certification process
• Timely audits with fast certificate issuance
• Cost-effective solutions with dedicated technical support
• Guidance for IT service improvement and continual compliance

Get ISO/IEC 20000-1:2018 Certified Today

Strengthen your IT services and demonstrate your commitment to service excellence and international standards with PSA Quality Certification Limited. ISO/IEC 20000-1:2018 certification ensures credibility, operational efficiency, and global recognition.

Contact Us
Email: info@psacertification.com