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ISO 10002 - Guidelines for complaints handling in organizations
Plan and establish the processes and objectives that are necessary to deliver the results according to the environmental policy of the organization. Certify an organization in assurance to security management policy. Demonstrate the conformance to the standards to the stakeholders and clients who have interest in the facility. Seek certification/registration of conformance by an accredited third-party organization. Finding registration or certification with the management of an external organization.

    ISO 10002 addresses all aspects of complaints handling with benefits as below:
With adequate acquisition and assigning the right resources top management gets involved in solving customer issues.
Recognizing the expectations of the clients and addressing them.
Using easy to use, effective, and open complaint process to get the feedback from the customers
Evaluating the customer complaints in order to improve the quality of the to the products delivered customers
Handling the complaints of the customers by auditing
Through handling the complaints the efficiency and effectiveness of the company is achieved.
Inviting International Partners | looking for Independent competent auditor for QMS, EMS, OHSAS, FSMS & ESMS, CE-Marking, Medical Device..
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